New Solutions for services-for-one

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Project overview

People with complex behaviour support needs have few services to choose from, and some people can’t find any services willing to work with them at all. Some people with disabilities and their families have worked out another way to provide services, by setting up a service for one person.

A service-for-one is where a family directly employs their own staff and is responsible for their own business processes. It does not include employing staff through other disability services.

The NDIS Quality and Safeguards Commission has rules about what services can and can’t do with restrictive practices, including registering with the NDIS Commission if restrictive practices are used.

Some services-for-one might not know whether they use restrictive practices and may need to talk to someone to get more information about what a restrictive practice is.

Services-for-one that do use restrictive practices will need to register with the NDIS Commission. But services-for-one are very different from larger disability services and registration needs to suit what they do.

Inclusion Australia is working with VALID and the NDIS Commission to make sure services-for-one that need to register have the information and support they need.

This includes a decision-making tool to help families decide whether they need to become a registered provider and an auditing model that better understands the needs of services-for-one.


This information and support for services-for-one that need to register with the NDIS Commission will be available at the completion of this project in June 2021.

What can families running services-for-one do now?

If you are not sure whether you are using restrictive practices, you can get advice from your state-based behaviour support team on:

If you think you might need to register with the NDIS Commission, you can contact the NDIS Commission on 1800 035 544 or [email protected]

Where can you find more information?

For more information about restrictive practices, visit
NDIS Commission – Regulated restrictive practices

For information about the NDIS Commission’s registration process, visit
NDIS Commission – Provider registration process

Inclusion Australia will provide updates about the project. Check the Inclusion Australia website or sign up to the E-News to stay
updated about the project. If you have any questions about this project, you can contact Liz Collier at VALID on 03 9416 4003.