Inclusive systems and processes

For many people, their main contact with government departments and other organisations is using systems and processes.

This might include completing applications, providing or updating personal information, talking over the phone or in person, or using websites.  

These systems and processes are rarely designed with people with an intellectual disability in mind.

This means information is often inaccessible or hard to find, and systems are not inclusive.

In this section you will find information about:

• the experiences of people with an intellectual disability in government systems
• inclusive in-person and phone services
• digital inclusion and online accessibility

Resources on this topic