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Your Service, Your Rights

Your Service, Your Rights will build the capacity of people with intellectual disability and NDIS service providers across Australia to understand peoples’ rights when receiving services. 


In 2020-2021, NSW Council for Intellectual Disability and South Australian Council for Intellectual Disability developed resources about the rights of people with intellectual disability in services.  

They also delivered face-to-face and online workshops for people with intellectual disability and NDIS providers in NSW and South Australia.  

The NDIS Quality and Safeguards Commission has asked Inclusion Australia to roll out the resources and workshops nationally. 

What we are doing 

Inclusion Australia is working in partnership with our state-based member organisations, and First Peoples Disability Network (FPDN)National Ethnic Disability Alliance (NEDA) and Children and Young People with Disability Australia (CYDA) to: 

  • develop, customise and deliver training material to support people with intellectual disability from a variety of cultural, geographic and age backgrounds 
  • assist people with intellectual disability all over Australia to contribute to an increase in the quality of the services and supports they receive.  

Find a workshop near you 

Your Service, Your Rights workshops are happening in every state and territory from now until June 2023. Some are in person. Some are online.

The workshops are about:

  • Rights and Services: What are rights and why are they important for everyone? How do you know if you’re getting your rights met by your service?
  • NDIS Commission – Code of Conduct and Complaints: What is the NDIS Commission? What do workers need to do to make sure you get your rights, and how can you make a complaint to the NDIS Commission?
  • Speaking Up and Supports:  Why it is important to speak up; how to get support; using an advocate.
  • Being Involved: what are the things your service can do to include you in making sure your service is safe and good quality?

To find out more about workshops near you visit Your Service, Your Rights workshops

Your Service, Your Rights videos

CID have developed videos for the Your Service, Your Rights Project.

Ben: What are human rights? Ben explains what human rights are.

Leonie: Leonie has great advice about speaking up and making a complaint.

Justen: What is an advocate and how can they support you to speak up? Justen talks about his experience with an advocate.

Jack: You have the right to choose how you want your life to be. Jack talks about getting a job.

Watch all the videos here: Your Service, Your Rights –

Resources for Service Providers

What can service providers do?

Service providers need to make sure:

  • People using their services have their rights met
  • They follow the NDIS rules (e.g. the NDIS Practice Standards)

You can do this by:

  • giving people information and support to speak up and make complaints
  • including people in making their service better and safer.

These resources can be used in your service to make sure everyone can speak up and get their rights met:

Advisory Group Guide

An Advisory Group gives people using your service a way to provide advice and be part of decisions that affect them. This guide will help you to set up an Advisory Group in your service: Setting up an Advisory Group in Your Service

Including people with an intellectual disability in the audit process

An internal audit will help to make sure the services you provide are good quality and safe. These resources will help you to include people with an intellectual disability in audit processes as interviewers and participants.

Easy Read Feedback and Complaints Form

Every person has the right to give feedback and make complaints about the service they are receiving. This Easy Read form can be used to support people to record feedback and complaints.

Easy Read Feedback and Complaint Form

Other resources

The following resources can also be used to support people to know their rights and have their say about services they receive.

NDIS Quality and Safeguards Commission ‘When you make it known, you make it better resources’ Make it known, make it better resources –

The NDIS Commission has created short videos and posters for people with disability about the NDIS Code of Conduct and how to speak up and make a complaint if they are not happy with their service. There is information for First Nations people, LGBTQI+ communities and information in 17 languages.

Inclusion Australia Make Decisions Real: Make Decisions Real – Inclusion Australia

The Make Decisions Real project will help people with an intellectual disability and their families to learn about support for decision making.

FPDN ‘Know Your Human Rights’ training and cards Lester Bostock Human Rights Training – FPDN

FPDN have developed a culturally safe ‘Know Your Human Rights’ training to empower Aboriginal and Torres Strait Islander people to understand their rights and know how to speak up.

VALID posters and templates (Posters | VALID)

VALID have free posters and templates for house meetings and client committees, rights and responsibilities, and speaking up.

CID Easy Read resources Easy Read Archives – Council for Intellectual Disability

CID have made information about healthcare, education, employment and lots of other topics to help people know what their rights are and how to get them.

We want to hear from you!

Tell us what you are doing in your service to support the rights of people with a disability.

Contact us at [email protected].

Find out more

For more information about Your Service, Your Rights please contact Liz Collier on [email protected]

This project is funded by the NDIS Quality and Safeguards Commission and will run from 2021–2023.