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Your Service, Your Rights

Your Service, Your Rights is a national project to build the capacity of people with an intellectual disability and NDIS service providers to understand peoples’ rights when receiving services. 


In 2020-2021, NSW Council for Intellectual Disability (CID) and South Australian Council for Intellectual Disability (SACID) developed resources about the rights of people with an intellectual disability in services.  They also delivered workshops for people with an intellectual disability and NDIS providers in NSW and South Australia. In 2021 the NDIS Quality and Safeguards Commission asked Inclusion Australia to roll out the resources and workshops nationally. 

What we did 

Inclusion Australia worked in partnership with our state-based member organisations, and First Peoples Disability Network (FPDN)National Ethnic Disability Alliance (NEDA) and Children and Young People with Disability Australia (CYDA) to: 

  • develop, customise and deliver training material to support people with intellectual disability from a variety of cultural, geographic and age backgrounds 
  • assist people with intellectual disability all over Australia to contribute to an increase in the quality of the services and supports they receive.  

Inclusion Australia worked with the NDIS Quality and Safeguards Commission to deliver free workshops for people with an intellectual disability and their supporters.

We ran workshops all around the country about:

  • Rights and Services: What are rights and why are they important for everyone? How do you know if you’re getting your rights met by your service?
  • NDIS Commission – Code of Conduct and Complaints: What is the NDIS Commission? What do workers need to do to make sure you get your rights, and how can you make a complaint to the NDIS Commission?
  • Speaking Up and Supports:  Why it is important to speak up; how to get support; using an advocate.
  • Being Involved: what are the things your service can do to include you in making sure your service is safe and good quality?

Your Service, Your Rights videos

CID have developed some helpful videos with people talking up about their rights. Watch them here: Your Service, Your Rights films.

This project was funded by the NDIS Quality and Safeguards Commission.